Who we are

The leading customer xperience provider in Africa, UAE and India

iSON Xperiences is a specialist in proactive customer engagement and customer experience management, partnering with leading brands to optimize their customer experience, revenue generation and business process management across the enterprise. Our dedicated and talented workforce spread across many Sub-Saharan African countries, along with UAE and India are redefining the way people connect.

Our Solutions

We have transformed the oursourcing journey for our
customers from a basic call center to an xperience center.

industries we serve

We offer data-driven solutions for delightful customer xperiences.

Global Presence

We are the largest customer xperience
service provider in Africa

Global Presence

17

Jobs Created

18,000

Global Centers

30

People Impacted Positively

72,000

Our Clientele

We ensure customer delight and wow in all interactions on any channel or technology.

Recognition

2019
BPO Company of the Year

2019
Contact Centre of the Year

2018
Innovative BPO provider of the Year

2018
Contact Center & BPO Operator of the Year

2018
Contact Center & BPO Operator of the Year

2018
Best Workplace Practices

2017
Distinguished Achievement in IT & ITeS and Pioneer in Skilling Africa

2018
Innovative Call Centre Service Provider of the Year

2017
Best Company in Poverty Eradication and Best New Entry for West Africa

2016
Bright Spot Award for “Best Practices” and “CSR”

2016
West African Business Process Optimization Competitive Strategy Innovation and Leadership

2016
Customer Friendly Call Center of the Year

2016
Distinguished Achievement in IT & ITeS

2016
Call Center Solution Services Company of the Year

2016
Africa Best Employer Award

2015
Commercial & Services Sector

2015
Vantage Award

2015
Business Process Services

Client Speak

testimonial
We thank iSON for its cooperation, Professionalism and support. We hope for a successful partnership that delivers the best customer care in Africa and the Middle East.

Customer Relations Head,
Leading Communications Provider in Nigeria

More From Us

Customer delight guaranteed