Solutions

Enterprise Solutions

We help organizations focus on their core businesses by offering tailor made solutions for industries.

We are the leading Contact Center Solution provider for telecom and BFSI in Africa.

Business-Process-Outsourcing1

Business Process Outsourcing

We are the leading Business Process Management (BPM)  company with presence in 15 countries, globally.

We serve a combined customer base of 500 million worldwide in 30 + languages.

Human Resource Process Outsourcing

Human Resource Process Outsourcing

We offer services including Benefits Administration, Time and Attendance Management, Talent Management, Payroll, Compensation, Recruitment & Training Support, Workforce Administration, Retirement and Transition and Help Desk services.

We currently offer HRO services in 15 countries

Document Management

Document Management Services

We offer document management services including check-in/check-out and locking, Version control, Roll-back, Audit trail,Annotation and Stamps,Storage location Security and access control audit trails. In addition we offer physical DMS as a service. This includes physically collecting the documents for designated locations, data entry and validation and documents warehousing.

We handle 10 million forms annually.

Manpower-Outsourcing

Manpower Outsourcing

Manpower Outsourcing allows organizations to focus on their respective business goals while the manpower staffing provider recruits, supplies and manages the staff for them. We provide Manpower Outsourcing solution to organizations with multi location operations.

We have a proven skill set of re-badging employees in large numbers with 100% success

NPS & CSAT surveys

NPS & CSAT surveys

We help organizations to gauge the loyalty of customer relationships through Net Promoter Score (NPS). iSON assists organizations in increasing the NPS Score through various services like:

  • Meeting the service levels at CC,
  • Ensuring fast and efficient accessibility,
  • Providing First Time Resolution,
  • Reducing the number of complaints by effective service recovery,
  • Reducing number of repeats,
  • Capturing instant customer feedback on calls or through sms surveys

All our clients are NPS leaders in their respective segments and geographies