News

We are the pioneers of ICT market creation in Africa.

Africa | Middle East | ASEAN

ISON emerges pan-African contact centre management provider of the Year

ISON Xperiences (formerly iSON BPO Limited), a leading customer experience management company with

25th July 2019

2019 GITTA Awards: iSON Emerges BPO Company of the Year

iSON Xperiences, formerly iSON BPO Limited, a leading Customer Experience management company

2nd July 2019

iSON BPO Wins 2019 Contact Centre of the Year Awards

A statement by the firm Monday, said the awards acknowledged iSON BPO’s expertise

29th April 2019

Employee appreciation key to employee satisfaction, says Pravin

When it comes to feeling appreciated at work, what matters most to employees? If you answered “pay,” think again.

29th March 2019

iSON BPO HOSTS ANNUAL TOP TALENT APEX AWARDS

iSON BPO, the leading customer experience provider firm, with a strong focus in Sub-Saharan Africa,

29th March 2019

AirtelTigo opens state-of-the-art call centre to enhance service experience

Telecom operator AirtelTigo with its partner iSON BPO, an information technology service

Feb 2019

Gulf Capital and AfricInvest

DUBAI, United Arab Emirates, November 26, 2018/APO Group/ -- Gulf Capital, one of the largest

26th Nov 2018

Confidence for the Girl-child

Adibe Emenyonu writes on the attempt by Girl Effect, a creative non-profit body in Benin City, to aid the girl-child

21st Aug 2018

9mobile partners Girl Effect

A Mobile phone operator, 9mobile, has reiterated its commitment to the development and empowerment

19th Aug 2018

NGO launches girl-child advancement initiative in

A Non-Governmental Organisation, NGO, Girl Effect has launched an initiative to advance the cause of girl-child,

1st Aug 2018

Airtel Zambia outsources call centre ops to ISON BPO

Airtel Zambia has selected ISON BPO (Business Process Outsourcing) to run its call centre effective 01 July. ISON BPO is present in ten African

7th June 2018

Success for Girls Connect as it scales across Nigeria

Girl Effect’s innovative IVR (interactive voice response) mobile service for girls - is being scaled across Nigeria,

2nd May 2018

Business Process Outsourcing:

Let’s start this editorial with a story from far away India. Over the last 20 years, India has become the world’s

26th March 2018

Empowerment for Young Girls

Binta Abdullahi had gone through labour a few days before we met but she decided to forfeit some hours of rest

29th March 2018

Business Process Outsourcing

Let’s start this editorial with a story from far away India. Over the last 20 years, India has become

26th March 2018

iSON BPO empowering the Girl child through ICT

In a bid to foster empowerment, self-confidence, expansion of choices, and improved access for the girl

24th Feb 2018

Our business is CSR oriented - Pravin Kumar

In Line with boosting empolyee's morale and encouraging healthy competition among staff that

19th February 2018

Govt needs to harmonise all ICT Acts, says iSON Group

RAGHVENDRA VERMA is the Group Head- Legal and Company Secretary at iSON Group. In this interview

30th January 2018

iSON group bags multiple honours at the 2017 NiTA

iSON Group, one of Africa’s largest IT and ITeS companies with presence in about 25 countries in Africa has bagged

20th Dec 2017

Many more young people do not seem to be

Employability and skills mismatch are some of the biggest concerns of employer as they seek

17th Dce 2017

Lifeline For Female Empowerment: Girl Effect

In the digital age we live in, the power of connection is undeniable. Sure it can be used for either good or bad

23rd Aug 2017

iSON BPO Ranchi Facility Inauguration, in India

iSON BPO, one of the emerging BPO in India, inaugurated its 6th centre at Kadru, Ranchi.

1st June 2017

Gender Equality, workplace diversity key to

IN today’s globalised world, workplaces are becoming increasingly diversified in terms of gender, ethnicity, age

29th Dec 2016

Frost & Sullivan Acclaims iSON's Strategy of

CAPE TOWN, South Africa, Nov. 22, 2016 /PRNewswire/ -- Based on its recent analysis of the BPO

November 2016

iSON BPO unveils Abeokuta call centre, deepens outsourcing practice

Africa’s leading IT and ITeS company, iSON has further expanded its footprints in Nigeria

November 2016

Frost & Sullivan Acclaims iSON’s Strategy of Diversifying its Portfolio

iSON’s strategic acquisitions and partnerships have enabled it to outpace the competition in market and portfolio expansion

November 2016

Meet the company answering most of your customer care calls

Whenever you dial 180 — the MTN Nigeria customer care helpline — have you ever wondered how the company manages the customer

October 2016

ISON is Setting Global Standard for BPO Business

Having signed the Business Process Outsourcing (BPO) deal with Airtel Nigeria, MTN Nigeria and with some

October 2016

ISON BPO Takes Over MTN Rwanda

ISON BPO has announced the latest additon to growing portfolio of client, NTM Rwanda

August 2016

MTN Rwanda gets business process outsourcing

KIGALI, RWANDA - MTN Rwanda last week announced that it will be transferring ownership

August 2016

$300 bn Outsourcing Business In ICT Stalled

Founder and Chairman Mr. Ramesh Awtaney, who said governments in other countries have taken several

June 2016

iSON Targets more call center investments

Business Processing Outsourcing ( BPO) Firm ISON has revealed plans to call centre operation subsaharan african

June 2016

Outsourcing: iSON BPO does it differently- Steve

Mr Steve Obasohan is the Deputy General Manager, Human Resources, iSON BPO International Limited,

June 2016

Tech entrepreneur bets big on the youth of Africa

Ramesh Awtaney is the Founder and Chairman of one of Africa’s largest IT services in companies. Headquartered

June 2016

Ramesh Awtaney –led iSON Group Bags Double Awards

iSON Group, Africa’s leading IT and ITeS organization, bags two awards from the Great Place To Work (GPTW)

MAY 2016

Why we are moving our operations into the

iSON BPO is into all kinds of customer life cycle management processes, Customer life cycle

January 2016

African Safari: building skillsets, then plugging in

“We want to get to 40,000 people by 2017, and mind you, that’s 40,000 billable resources.

January 2016

ISON group wins ASSOCHAM India-Africa

Africa-based ISON Group has been selected as the winner of the "Distinguished Achievement in

October 2015

Awtaney: Business Outsourcing is About

Founder and Chairman of iSON BPO, Mr. Ramesh Awtaney, spoke with Emma Okonji on the benefits of

September 2015

Outsourcing - An essential tool for rapid growth of

Founder and Chairman of iSON BPO, Mr. Ramesh Awtaney, has called on

September 2015

Outsourcing has huge potential to grow Nigerian

The Founder and Chairman of iSON Business Process Outsourcing,

September 2015

ISON Group‬ ‪Founder‬ Chairman Mr. Ramesh

Business Morning: ISON Plans Modern Call Centres In Nigeria Pt

September 2015

De Nairobi à Lagos, Ison répond sur toutes les lignes

C’est une ascension fulgurante. Absents d’Afrique avant 2010, Ramesh Awtaney et Vivek Gupta ont bâti en

July 2015

ISON to solidify footprint in Nigeria with 4 more

ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region

July 2015

ISON Expands its Footprint in Nigeria

ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region,

July 2015

ISON beats Tech Mahindra to bag $300 million

AS PART OF THE DEAL, ISON'S BUSINESS PROCESS OUTSOURCING UNIT WILL TAKE OVER THE

July 2015