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Strategies of building value
for customer retention

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STEP ONTO OUR WINNING PATHWAY

Xploring opportunities

What does it take to serve our blue chip clients spanning Telecom, Banking and Finance, Broadcasting and Entertainment, Retail and E-Commerce, Government, Travel, Leisure and Utilities?

  • Over a decade of ambitious expert leadership
  • 18 000+ talented and skilled employees
  • A presence in 22 countries
  • Capability to communicate in over 40 languages across time zones
  • 36 operational sites
  • With over 500 million customers under our watch
  • DROP YOUR DETAILS

    We'd love to hear from you

    Leave your contact information in the box below and our team of experts will get in touch with you. Your information will be used for internal purposes only and will not be shared with any parties outside iSON Xperiences.

    "How can we help you?"

    Let us design your bespoke solutions, to nurture your customers with a seamless value proposition to deliver on your brand promise.

    Our Locations

    We are uniquely positioned to deliver tailored customer experience solutions across more than 22 countries globally, including Africa and India. Tap on the locations below to view our range of locations and to find an office closest to you.

    Umhlanga

    2 Park Lane, Liberty building, Umhlanga, 4321

    Mount Edgecombe

    Block A, illovo park, 1 Montgomery Drive, 
    Mount Edgecombe, 4300

    iSON XPERIENCES

    Kwazulu-Natal

    Our rapidly expanding BPO and CX Management operations in South Africa currently service some of the largest brands in the Telecoms, Entertainment, Motoring and Financial sectors in the country. Our dedicated workforce is passionate about customer service and dedicated to exceeding expectations on service delivery.

    Ph: +226 25410109
    [email protected]

    Umhlanga

    2 Park Lane, Liberty building, Umhlanga, 4321

    Mount Edgecombe

    Block A, illovo park, 1 Montgomery Drive, Mount Edgecombe, 4300

    iSON XPERIENCES

    Kwazulu-Natal

    Our rapidly expanding BPO and CX Management operations in South Africa currently service some of the largest brands in the Telecoms, Entertainment, Motoring and Financial sectors in the country. Our dedicated workforce is passionate about customer service and dedicated to exceeding expectations on service delivery.

    Cape Town

    Ground Floor, Oceana House, 25 Jan Smuts Street, 
    Foreshore, Cape Town, 8001

    iSON XPERIENCES

    Cape Town

    Our rapidly expanding BPO and CX Management operations in South Africa currently service some of the largest brands in the Telecoms, Entertainment, Motoring and Financial sectors in the country. Our dedicated workforce is passionate about customer service and dedicated to exceeding expectations on service delivery.

    Ph: +226 25410109
    [email protected]

    Cape Town

    Ground Floor, Oceana House, 25 Jan Smuts Street, Foreshore, Cape Town, 8001

    iSON XPERIENCES

    Cape Town

    Our rapidly expanding BPO and CX Management operations in South Africa currently service some of the largest brands in the Telecoms, Entertainment, Motoring and Financial sectors in the country. Our dedicated workforce is passionate about customer service and dedicated to exceeding expectations on service delivery.

    Gqeberha

    4 Front Office Park, 63 Worraker Street, 
    Newton Park, Gqeberha (Port Elizabeth)

    iSON XPERIENCES

    Gqeberha

    Our rapidly expanding BPO and CX Management operations in South Africa currently service some of the largest brands in the Telecoms, Entertainment, Motoring and Financial sectors in the country. Our dedicated workforce is passionate about customer service and dedicated to exceeding expectations on service delivery.

    Ph: +226 25410109
    [email protected]

    Gqeberha

    4 Front Office Park, 63 Worraker Street, Newton Park, Gqeberha (Port Elizabeth)

    iSON XPERIENCES

    Gqeberha

    Our rapidly expanding BPO and CX Management operations in South Africa currently service some of the largest brands in the Telecoms, Entertainment, Motoring and Financial sectors in the country. Our dedicated workforce is passionate about customer service and dedicated to exceeding expectations on service delivery.

    iSON XPERIENCES

    Johannesburg

    Our rapidly expanding BPO and CX Management operations in South Africa currently service some of the largest brands in the Telecoms, Entertainment, Motoring and Financial sectors in the country. Our dedicated workforce is passionate about customer service and dedicated to exceeding expectations on service delivery.

    Ph: +226 25410109
    [email protected]

    iSON XPERIENCES

    Johannesburg

    Our rapidly expanding BPO and CX Management operations in South Africa currently service some of the largest brands in the Telecoms, Entertainment, Motoring and Financial sectors in the country. Our dedicated workforce is passionate about customer service and dedicated to exceeding expectations on service delivery.

    Site 1

    Fedha Plaza, 2nd Floor, Mpaka Road, Westlands

    Site 2

    Red Commercial Building, Mombasa Road

    Site 3

    Gateway Park, Mombasa Road, 7th Floor

    iSON XPERIENCES

    Kenya

    iSON has been in contact centre operations in Kenya since February 2011 and has the best call centre in Kenya. For a leading African telecom client, iSON provides Inbound Customer Service, mobile money, Inbound-Dealer Helpdesk, Outbound Sales, Retention and customer Health check, Back-Office, Social Media care, KYC, W.COM-Mailbox, Data Cleanup services, switchboard services, we have more than 100 staff employed in our call centre in Kenya. Besides Telecom, we serve automobile clients.

    Ph: +226 25410109
    [email protected]

    Site 1

    Fedha Plaza, 2nd Floor, Mpaka Road, Westlands

    Site 2

    Red Commercial Building, Mombasa Road

    Site 3

    Gateway Park, Mombasa Road, 7th Floor

    iSON XPERIENCES

    Kenya

    iSON has been in contact centre operations in Kenya since February 2011 and has the best call centre in Kenya. For a leading African telecom client, iSON provides Inbound Customer Service, mobile money, Inbound-Dealer Helpdesk, Outbound Sales, Retention and customer Health check, Back-Office, Social Media care, KYC, W.COM-Mailbox, Data Cleanup services, switchboard services, we have more than 100 staff employed in our call centre in Kenya. Besides Telecom, we serve automobile clients.

    Site 1

    Faykat tower, 6th Floor, Kinondoni Morocco, Dar-es-salaam

    Site 2

    Mlimani City Park, Block No 4, Ground floor, Dar-es-salaam

    Site 3

    Zuku House NO. 15, Touch Lane Masaki, Dar-es-salaam

    iSON XPERIENCES

    Tanzania

    iSON has been in contact centre operations in Tanzania since March 2011. For two leading Africa-based telecom clients, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployment & Management, Social Media care, eKYC, and Data Cleanup services. We have close to 330 staff employed in our contact centre service delivery centres. Besides 3 Telecom companies, a leading Media/DTH company is also our client in Tanzania.

    Ph: +226 25410109
    [email protected]

    Site 1

    Faykat tower, 6th Floor, Kinondoni Morocco, Dar-es-salaam

    Site 2

    Mlimani City Park, Block No 4, Ground floor, Dar-es-salaam

    Site 3

    Zuku House NO. 15, Touch Lane Masaki, Dar-es-salaam

    Umhlanga

    2 Park Lane, Liberty building, Umhlanga, 4321

    Mount Edgecombe

    Block A, illovo park, 1 Montgomery Drive, Mount Edgecombe, 4300

    iSON XPERIENCES

    Tanzania

    iSON has been in contact centre operations in Tanzania since March 2011. For two leading Africa-based telecom clients, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployment & Management, Social Media care, eKYC, and Data Cleanup services. We have close to 330 staff employed in our contact centre service delivery centres. Besides 3 Telecom companies, a leading Media/DTH company is also our client in Tanzania.

    Site 1

    Kwacha Pension House, Church Road, 1st Floor, Lusaka

    Site 2

    Sunshare Building, Katima Mulilo Road, 4th Floor, Lusaka

    Site 3

    Godfrey House, Longolongo Road, 7th Floor, Lusaka

    iSON XPERIENCES

    Zambia

    iSON has been in contact centre operations in Zambia since August 2015. For a leading African telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployment & Management services. We have close to 400 staff employed in our service delivery operations.

    Ph: +226 25410109
    [email protected]

    Site 1

    Kwacha Pension House, Church Road, 1st Floor, Lusaka

    Site 2

    Sunshare Building, Katima Mulilo Road, 4th Floor, Lusaka

    Site 3

    Godfrey House, Longolongo Road, 7th Floor, Lusaka

    iSON XPERIENCES

    Zambia

    iSON has been in contact centre operations in Zambia since August 2015. For a leading African telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployment & Management services. We have close to 400 staff employed in our service delivery operations.

    Site 1

    Capstone Building, 5th Floor, 
    Woreda 08, Lideta, Addis Ababa

    iSON XPERIENCES BPO

    Ethiopia

    iSON has been in contact centre operations in Ethiopia hosted in Addis Ababa. For a leading African telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployment & Management services.

    Ph: +226 25410109
    [email protected]

    Site 1

    Capstone Building, 5th Floor, Woreda 08, Lideta, Addis Ababa

    iSON XPERIENCES

    Ethiopia

    iSON has been in contact centre operations in Ethiopia hosted in Addis Ababa. For a leading African telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk Outbound Sales, Back-Office, IVR Deployment / Management, Showrooms Staff Deployment & Management services.

    Site 1

    Petroda House, Area 4, 
    Kamuzu Central Roundabout, Lilongwe

    Site 2

    Area 12, near Total Land Care Offices, 
    Lilongwe

    iSON XPERIENCES BPO

    Malawi

    iSON has been in contact centre operations in Malawi since July 2017. For a strong Africa-based telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, Social Media care, eKYC, Data Cleanup services. We have close to 120 staff employed in our contact centre service delivery.

    Ph: +226 25410109
    [email protected]

    Site 1

    Petroda House, Area 4, Kamuzu Central Roundabout, Lilongwe

    Site 2

    Area 12, near Total Land Care Offices, Lilongwe

    iSON XPERIENCES

    Malawi

    iSON has been in contact centre operations in Malawi since July 2017. For a strong Africa-based telecom client, iSON provides Inbound Customer Service, Inbound-Dealer Helpdesk, Outbound Sales, Back-Office, Social Media care, eKYC, Data Cleanup services. We have close to 120 staff employed in our contact centre service delivery.