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Strategies of building value
for customer retention

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RESOURCES

A Guide to our Hot Topics

Our unwavering focus on service excellence has seen iSON Xperiences grow from humble beginnings in a single call centre in Africa, to enjoy a presence in 19 countries, driven by a workforce of over 18,000 employees, conducting over 50-million customer transactions per month, for more than 500-million customers globally. We truly are a global organisation, of global citizens, servicing global brands.

Powerful Partnerships beyond Outsourcing

Case Studies

Conversational AiBanking Sector
Voice & Non-voiceCareem
Enhancing ServiceCook Door
Optimizing OperationsElectrolux
Live Chat ServicesSharaf DG
Inbound & OutboundVodafone
IVR & MultilingualSASSA's SRD Grant
Non-Voice SupportSHEIN Experience
Debt CollectionLeading Electricity Supplier
Legal InsightsAi-Powered Service
Debt CollectionRyan Strategic Advisory
Lead GenerationBeyond Boundaries
Enhancing OperationsCredit Repair Company
Debt CollectionIan Wood - Seamless Egypt
Cost SavingsCCT/IVR Deployment
AHT ReductionCCT/IVR Deployment
Revenue EnhancementCCT/IVR Deployment
Cost SavingsCCT/IVR Deployment
Cost SavingsCCT/IVR Deployment
Cost SavingsCCT/IVR Deployment
Chat SupportCX Improvement
Chat SupportCX Improvement

OUR EPISODES

Podcast & Videos

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CX Partnerships After The Pandemic
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Driving Customer Engagement through Artificial intelligence

GALLERY

A view into our activity

2024

2023

2022